See below for troubleshooting hints and tips.

LifeKeeper Single Server Protection monitored guest virtual machines must have VMware Tools installed.

LifeKeeper Single Server Protection is unable to completely connect to virtual machines that do not have working installations of VMware tools. SteelEye Management Console will not be able to connect to these machines to get complete status of the machine and its resources. The LifeKeeper Single Server Protection plugiin in the vSphere Client will show error messages for these guests (where the tools are not installed).

Solution: Make sure the VMware Tools are installed on the guest machines that will be protected by LifeKeeper Single Server Protection.

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