SMC Troubleshooting

SIOS Protection Suite for Linux
SIOS Protection Suite for Linux Release Notes
SIOS Protection Suite for Linux Installation Guide
- Software Packaging
- Planning Your SPS Environment
- Setting Up Your SPS Environment
- Installing the Software
- How to Use Setup Scripts
- Licensing
  - Obtaining an Internet HOST ID
- Verfying the SPS Installation
- Upgrading SPS
SIOS Protection Suite for Linux Technical Documentation
- Introduction
- Documentation and Training
- LifeKeeper
- DataKeeper
- Command Line Interface
  - Commands
Application Recovery Kits
- Apache Recovery Kit Administration Guide
- DB2 Recovery Kit Administration Guide
- Recovery Kit for EC2 Administration Guide
- LVM Recovery Kit Administration Guide
- IP Recovery Kit Administration Guide
- MySQL Recovery Kit Administration Guide
- MD Recovery Kit Administration Guide
- WebSphere MQ Recovery Kit Administration Guide
- NAS Recovery Kit Administration Guide
- NFS Server Recovery Kit Administration Guide
- Oracle Recovery Kit Administration Guide
- PostgreSQL Recovery Kit Administration Guide
- Postfix Recovery Kit Administration Guide
- Route53 Recovery Kit Administration Guide
- Samba Recovery Kit Administration Guide
- SAP Recovery Kit Administration Guide
- SAP MaxDB Recovery Kit Administration Guide
- Sybase ASE Recovery Kit Administration Guide
Parameters List
- EC2 Parameters List
- IP Parameters List
- MD Parameters List
- MQ Parameters List
- NFS Parameters List
- Oracle Parameters List
- PostgreSQL Parameters List
- Quorum Parameters List
- Route53 Parameters List
- SAP Parameters List
- DataKeeper Parameters List
- Standby Node Health Check Parameters List
Search for an Error Code
- Combined Message Catalog
SIOS Protection for Linux Support Matrix
Supported Storage
Quick Start Guides
- AWS Direct Connect Quick Start Guide
- SIOS Protection Suite for Linux in the AWS Cloud (SAP)
- SAP HANA 1.0 Recovery Kit
- SAP HANA 2.0 Recovery Kit
- Chef Support Documentation
  - Overview
    - Supported Operating Systems and LifeKeeper Recovery Kits
    - Chef Processing Flow
  - Chef Procedure Details
- AWS VPC Peering Connections Quick Start Guide
- DataKeeper for Linux Evaluation Guide
- MySQL Cluster with Data Replication (“Shared Nothing” Cluster)
- PostgreSQL Cluster with Shared Storage (ISCSI)
- Apache/MySQL Cluster Using Both Shared and Replicated Storage
Product Support Schedule
LifeKeeper Single Server Protection
- LifeKeeper Single Server Protection Release Notes
- LifeKeeper Single Server Protection for Linux Installation Guide
LifeKeeper Single Server Protection Technical Documentation
- Documentation and Training
- Intergration with VMware HA
  - SteelEye Management Console
- Administration
- FAQs
- Troubleshooting
  - Known Issues and Workarounds
  - SMC Troubleshooting
- Application Recovery Kits

See below for troubleshooting hints and tips.

LifeKeeper Single Server Protection monitored guest virtual machines must have VMware Tools installed.

LifeKeeper Single Server Protection is unable to completely connect to virtual machines that do not have working installations of VMware tools. SteelEye Management Console will not be able to connect to these machines to get complete status of the machine and its resources. The LifeKeeper Single Server Protection plugiin in the vSphere Client will show error messages for these guests (where the tools are not installed).

Solution: Make sure the VMware Tools are installed on the guest machines that will be protected by LifeKeeper Single Server Protection.

Known Issues and Workarounds

Application Recovery Kits

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