Troubleshooting

The topics in this section contain important information about known issues and restrictions offering possible workarounds and/or solutions.
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Applet Troubleshooting

Error When Attempting to Run SIOS Protection Suite Command From Command Prompt

Firewall

GUI Error Messages

GUI Network Related – Initial Connection to Server Failed

GUI Network Related – Long Connection Delays on Windows Platforms

GUI Network Related – NoRouteToHostException Message Generated During Connection Attempt

GUI Network Related – Unknown Host Exception Message Generated During Connection Attempt

GUI Server Troubleshooting

Health Check Timeouts

Incomplete Resource Creation

Installation – Access is Denied

IP Resource Create Issue

Java Mixed Signed and Unsigned Code Warning

LANMAN Name May Be Seen Twice in Browse List

Licensing – Licensed Recovery Kit Resource Fails to Come In Service

Licensing – License Key Not Found

LifeKeeper GUI Issues with Java 1.8.x

SIOS Protection Suite Web Client May Lock Up

SIOS Protection Suite Web Client May Lock Up – Multiple Changes Made to Existing Hierarchy

New Evaluation License Key Error

Recovering From a SIOS Protection Suite Server Failure in a 1 × 1 Configuration

Recovering Out-of-Service Hierarchies

Remove Hangs During Recovery Kit Uninstall

Replicated Volume Switchover Failure

Resource Tag Name Restrictions

Restore and Health Check Account Failures

SQL 2008

SQL Server Reporting Services

Two-Server Cluster Issue

Unknown User Name or Bad Password

Web Client Troubleshooting

Win2008 – IIS Resource Hierarchy Creation Error