Symptom

The SIOS Protection Suite web client may lock up when used from the server machine if multiple changes are made to an existing hierarchy (i.e. create/delete dependencies), closing and reopening the SIOS Protection Suite client between changes.

Solution

To recover, open Windows Task Manager and select End Task for the β€œLifeKeeper – <web browser, e.g., Microsoft Internet Explorer>” application. It may take up to one minute for the processes to end. For hierarchy administration on the server, use the LifeKeeper GUI (Admin Only) application. Shortcut is Start->All Programs->SIOS->LifeKeeper->LifeKeeper (Admin Only).

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