Restore and Health Check Account Failures

Symptom

Some recovery kits monitor protected resources by performing query operations that simulate user and/or client activity. This provides SIOS Protection Suite with accurate status information about a protected application or service. It also requires that a valid user account ID and password with login privileges be provided during resource object creation. If the user account does not have login privileges on a particular system, the following error message will be recorded in the Windows Application Event Log:

Error Number 1385 – “Logon failure: the user has not been granted the requested logon type at this computer.

Solution

Have the domain administrator provide login privileges for the user account. Also, most recovery kits that require an ID and password have a resource properties or configuration tab available for administrators to change the account information for the resource. Right-click on the resource object and select the appropriate properties or configuration tab. If the resource does not have an account update feature, the resource object must be deleted and a new one created with updated account information.