SIOS Protection Suite Web Client May Lock Up – Multiple Changes Made to Existing Hierarchy

Symptom

The SIOS Protection Suite web client may lock up when used from the server machine if multiple changes are made to an existing hierarchy (i.e. create/delete dependencies), closing and reopening the SIOS Protection Suite client between changes.

Solution

To recover, open Windows Task Manager and select End Task for the “LifeKeeper – <web browser, e.g., Microsoft Internet Explorer>” application. It may take up to one minute for the processes to end. For hierarchy administration on the server, use the LifeKeeper GUI (Admin Only) application. Shortcut is Start->All Programs->SIOS->LifeKeeper->LifeKeeper (Admin Only).