SIOS provides three levels of support based on the age of the Program version as measured from its GA Date. Support Services vary by support level as detailed below.
- Full (Standard) Support (For the first 3 Years from the GA Date): Available for
Programs from the GA Date through the end of the last month of the third year
following the GA Date.
- Maintenance Support (Year 4 through the end of Year 6): Available for Programs
from the beginning of Year 4 through the end of Year 6 following the GA Date.
- Extended Support (Year 7 through the end of Year 10): Available for Programs
from the beginning of Year 7 through the end of Year 10 following the GA Date.
- No Support (Year 10+): No Support Services are available for Programs after 10
Years from the GA Date. Customers using versions after 10 Years from the GA
Date must upgrade to receive any Support Services.
The table below shows products whose End of Support dates have been set. If these products are deployed within your IT infrastructure, we strongly recommend that you begin planning to upgrade to later versions. You can see these latest versions and their documentation on our website. If you are using an earlier version than what is listed below, it is no longer supported.
(3 years from release date) |
(3 years from Full (Standard) Support End Date) |
(4 years from Maintenance Support End Date) |
||
|---|---|---|---|---|
| See the LifeKeeper for Linux Support Matrix for supported configuration details. | ||||
| LifeKeeper for Linux v9.1.1 | |
|
|
|
| LifeKeeper for Linux v9.1.2 | |
|
|
|
| LifeKeeper for Linux v9.2.0 | |
|
|
|
| LifeKeeper for Linux v9.2.1 | |
|
|
|
| LifeKeeper for Linux v9.2.2 | |
|
|
|
| LifeKeeper for Linux v9.3.1 | |
|
|
|
| LifeKeeper for Linux v9.3.2 | |
|
|
|
| LifeKeeper for Linux v9.4.0 | |
|
|
|
| LifeKeeper for Linux v9.4.1 | |
|
|
|
| LifeKeeper for Linux v9.5.0 | |
|
|
|
| LifeKeeper for Linux v9.5.1 | |
|
|
|
| LifeKeeper for Linux v9.5.2 | |
|
|
|
| LifeKeeper for Linux v9.6.0 | |
|
|
|
| LifeKeeper for Linux v9.6.1 | |
|
|
|
| LifeKeeper for Linux v9.6.2 | |
|
|
|
| LifeKeeper for Linux v9.7.0 | |
|
|
|
| LifeKeeper for Linux v9.8.0 | |
|
|
|
| LifeKeeper for Linux v9.8.1 | |
|
|
|
| LifeKeeper for Linux v9.9.0 | |
|
|
|
| LifeKeeper for Linux v9.9.1 | |
|
|
|
(3 years from release date) |
(3 years from Full (Standard) Support End Date) |
(4 years from Maintenance Support End Date) |
||
| LifeKeeper Single Server Protection for Linux v9.1.1 | |
|
|
|
| LifeKeeper Single Server Protection for Linux v9.1.2 | |
|
|
|
| LifeKeeper Single Server Protection for Linux v9.2.0 | |
|
|
|
| LifeKeeper Single Server Protection for Linux v9.2.1 | |
|
|
|
| LifeKeeper Single Server Protection for Linux v9.2.2 | |
|
|
|
| LifeKeeper Single Server Protection for Linux v9.3.1 | |
|
|
|
| LifeKeeper Single Server Protection for Linux v9.3.2 | |
|
|
|
| LifeKeeper Single Server Protection for Linux v9.4.0 | |
|
|
|
| LifeKeeper Single Server Protection for Linux v9.4.1 | |
|
|
|
| LifeKeeper Single Server Protection for Linux v9.5.0 | |
|
|
|
| LifeKeeper Single Server Protection for Linux v9.5.1 | |
|
|
|
| LifeKeeper Single Server Protection for Linux v9.5.2 | |
|
|
|
| LifeKeeper Single Server Protection for Linux v9.6.0 | |
|
|
|
| LifeKeeper Single Server Protection for Linux v9.6.1 | |
|
|
|
| LifeKeeper Single Server Protection for Linux v9.6.2 | |
|
|
|
| LifeKeeper Single Server Protection for Linux v9.7.0 | |
|
|
|
| LifeKeeper Single Server Protection for Linux v9.8.0 | |
|
|
|
| LifeKeeper Single Server Protection for Linux v9.8.1 | |
|
|
|
| LifeKeeper Single Server Protection for Linux v9.9.0 | |
|
|
|
| LifeKeeper Single Server Protection for Linux v9.9.1 | |
|
|
|
(3 years from release date) |
(3 years from Full (Standard) Support End Date) |
(4 years from Maintenance Support End Date) |
||
| See the LifeKeeper for Windows Support Matrix for supported configuration details. | ||||
| LifeKeeper for Windows v8.4 | |
|
|
|
| LifeKeeper for Windows v8.5 | |
|
|
|
| LifeKeeper for Windows v8.6 | |
|
|
|
| LifeKeeper for Windows v8.6.1 | |
|
|
|
| LifeKeeper for Windows v8.6.2 | |
|
|
|
| LifeKeeper for Windows v8.6.3 | |
|
|
|
| LifeKeeper for Windows v8.6.4 | |
|
|
|
| LifeKeeper for Windows v8.7.0 | |
|
|
|
| LifeKeeper for Windows v8.7.1 | |
|
|
|
| LifeKeeper for Windows v8.7.2 | |
|
|
|
| LifeKeeper for Windows v8.8.0 | |
|
|
|
| LifeKeeper for Windows v8.8.1 | |
|
|
|
| LifeKeeper for Windows v8.8.2 | |
|
|
|
| LifeKeeper for Windows v8.9.0 | |
|
|
|
| LifeKeeper for Windows v8.9.1 | |
|
|
|
| LifeKeeper for Windows v8.9.2 | |
|
|
|
| LifeKeeper for Windows v8.10.0 | |
|
|
|
| LifeKeeper for Windows v8.10.1 | |
|
|
|
| LifeKeeper for Windows v8.10.2 | |
|
|
|
| LifeKeeper for Windows v8.11.0 | |
|
|
|
(3 years from release date) |
(3 years from Full (Standard) Support End Date) |
(4 years from Maintenance Support End Date) |
||
| LifeKeeper Single Server Protection for Windows v8.7.0 | |
|
|
|
| LifeKeeper Single Server Protection for Windows v8.7.1 | |
|
|
|
| LifeKeeper Single Server Protectionfor Windows v8.7.2 | |
|
|
|
| LifeKeeper Single Server Protectionfor Windows v8.8.0 | |
|
|
|
| LifeKeeper Single Server Protectionfor Windows v8.8.1 | |
|
|
|
| LifeKeeper Single Server Protectionfor Windows v8.8.2 | |
|
|
|
| LifeKeeper Single Server Protection for Windows v8.9.0 | |
|
|
|
| LifeKeeper Single Server Protection for Windows v8.9.1 | |
|
|
|
| LifeKeeper Single Server Protection for Windows v8.9.2 | |
|
|
|
| LifeKeeper Single Server Protection for Windows v8.10.0 | |
|
|
|
| LifeKeeper Single Server Protection for Windows v8.10.1 | |
|
|
|
| LifeKeeper Single Server Protection for Windows v8.10.2 | |
|
|
|
| LifeKeeper Single Server Protection for Windows v8.11.0 | |
|
|
|
(3 years from release date) |
(3 years from Full (Standard) Support End Date) |
(4 years from Maintenance Support End Date) |
||
| See the DKCE Support Matrix for supported configuration details. | ||||
| DataKeeper for Windows v8.4 | |
|
|
|
| DataKeeper for Windows v8.5 | |
|
|
|
| DataKeeper for Windows v8.5.1 | |
|
|
|
| DataKeeper for Windows v8.6 | |
|
|
|
| DataKeeper for Windows v8.6.1 | |
|
|
|
| DataKeeper for Windows v8.6.2 | |
|
|
|
| DataKeeper for Windows v8.6.3 | |
|
|
|
| DataKeeper for Windows v8.6.4 | |
|
|
|
| DataKeeper for Windows v8.7.0 | |
|
|
|
| DataKeeper for Windows v8.7.1 | |
|
|
|
| DataKeeper for Windows v8.7.2 | |
|
|
|
| DataKeeper for Windows v8.8.0 | |
|
|
|
| DataKeeper for Windows v8.8.1 | |
|
|
|
| DataKeeper for Windows v8.8.2 | |
|
|
|
| DataKeeper for Windows v8.9.0 | |
|
|
|
| DataKeeper for Windows v8.9.1 | |
|
|
|
| DataKeeper for Windows v8.9.2 | |
|
|
|
| DataKeeper for Windows v8.10.0 | |
|
|
|
| DataKeeper for Windows v8.10.1 | |
|
|
|
| DataKeeper for Windows v8.10.2 | |
|
|
|
| DataKeeper for Windows v8.11.0 | |
|
|
|
(3 years from release date) |
(3 years from Full (Standard) Support End Date) |
(4 years from Maintenance Support End Date) |
||
| DataKeeper Cluster Edition for Windows v8.4 | |
|
|
|
| DataKeeper Cluster Edition for Windows v8.5 | |
|
|
|
| DataKeeper Cluster Edition for Windows v8.5.1 | |
|
|
|
| DataKeeper Cluster Edition for Windows v8.6 | |
|
|
|
| DataKeeper Cluster Edition for Windows v8.6.1 | |
|
|
|
| DataKeeper Cluster Edition for Windows v8.6.2 | |
|
|
|
| DataKeeper Cluster Edition for Windows v8.6.3 | |
|
|
|
| DataKeeper Cluster Edition for Windows v8.6.4 | |
|
|
|
| DataKeeper Cluster Edition for Windows v8.7.0 | |
|
|
|
| DataKeeper Cluster Edition for Windows v8.7.1 | |
|
|
|
| DataKeeper Cluster Edition for Windows v8.7.2 | |
|
|
|
| DataKeeper Cluster Edition for Windows v8.8.0 | |
|
|
|
| DataKeeper Cluster Edition for Windows v8.8.1 | |
|
|
|
| DataKeeper Cluster Edition for Windows v8.8.2 | |
|
|
|
| DataKeeper Cluster Edition for Windows v8.9.0 | |
|
|
|
| DataKeeper Cluster Edition for Windows v8.9.1 | |
|
|
|
| DataKeeper Cluster Edition for Windows v8.9.2 | |
|
|
|
| DataKeeper Cluster Edition for Windows v8.10.0 | |
|
|
|
| DataKeeper Cluster Edition for Windows v8.10.1 | |
|
|
|
| DataKeeper Cluster Edition for Windows v8.10.2 | |
|
|
|
| DataKeeper Cluster Edition for Windows v8.11.0 | |
|
|
|



Post your comment on this topic.