How to Obtain a License

The Installation script installs the Licensing Utilities package which obtains and displays all of the available Host IDs for your server during the initial install of your LifeKeeper Software. Once your licenses have been installed the utility will return the Entitlement ID if it is available or the Host IDs if it is not.

*Note: Host IDs, if displayed will always be based on the MAC address of the NICs.

Starting with v8.2.0 any new licenses obtained from the SIOS Technology Corp. Licensing Operations Portal will contain your Entitlement ID and will be locked to a specific node or IP address in the cluster. The Entitlement ID (Authorization Code) which was provided with your LifeKeeper Software, is used to obtain the permanent license required to run the LifeKeeper Software. The process is illustrated below.

*Note: Each software package requires a license for each server.

Perform the following steps to obtain and install your licenses for each server:

1. Get your Host ID. At the end of the LifeKeeper installation, make note of the Host ID displayed by the License Key Installer utility.

2. Write the Host IDs in a notebook or save them in a file. If saved in a file, copy that file to a system with internet access. Otherwise, take your notebook with you to the system with internet access.

3. Ensure you have your LifeKeeper for Linux Entitlement ID (Authorization Code). You should have received an email with your software containing the Entitlement ID needed to obtain the license.

4. Obtain your licenses from the SIOS Technology Corp. Licensing Operations Portal.

a. Using the system that has internet access, navigate to the SIOS Technology Corp. Licensing Operations Portal and log in entering your User Name and Password (or register if you do not already have an account).

*Note: New users must enter the Entitlement ID that is included in the delivery email.

b. From the Activation and Entitlements dropdown select List Entitlements.

c. Check the box to the left of the product line item(s) that you wish to license.

d. From the Action dropdown select Activate and enter the requested information (including your system HOSTNAME) then select Next.

e. Click on the Gray Plus Sign to choose an already defined host or create a new host by selecting the Green Plus Sign.

f. Select ANY for the Node Locked Host choice if it is available, otherwise select ETHERNET MAC ADDRESS and enter the Host ID (MAC address), click OK then click Generate.

*Note: The Host ID is 12 characters with no spaces, no colons, no dashes, and no separators.

g. Check the box to the left of the Fulfillment ID and select Complete.

h. From the License Support dropdown select List Licenses. Check the box to the left of the Fulfillment ID and select Email from the View dropdown.

i. Enter a valid email address to send the license to and select Send.

j. Retrieve the email(s).

k. Copy the file(s) to the appropriate system(s).

Please refer to How to Install a License to install a license.

Primary Network Interface Change May Require a License Rehost

The Host ID used by the License Key Installer utility is obtained from the LifeKeeper for Linux server’s primary network interface card (NIC). LifeKeeper for Linux will check for a valid license each time it starts. If your LifeKeeper for Linux server should require a NIC replacement in the future that would cause the Host ID to change, then the next time LifeKeeper for Linux is stopped, a License Rehost must be performed before starting it again. Log in to the SIOS Technology Corp. Licensing Operations Portal and select License Support, List Licenses, Action, Rehost.

*Note: A rehost can be performed four times per six-month period (per Activation ID) without contacting support.