Documentation
A complete reference providing instructions for installing, configuring, administering and troubleshooting LifeKeeper for Linux is available in the LifeKeeper for Linux Technical Documentation. The following sections cover every aspect of LifeKeeper for Linux:
| Introduction | Provides an introduction to the LifeKeeper for Linux product, including software packaging and configuration concepts. |
| LifeKeeper for Linux Installation Guide | Provides useful information for planning and setting up your LifeKeeper environment, installing and licensing LifeKeeper and configuring the LifeKeeper graphical user interface (GUI). |
| Configuration | Contains detailed information and instructions for configuring the LifeKeeper software on each server in your cluster. |
| Administration | Discusses server-level tasks such as editing server properties and creating resources and resource-level tasks such as editing, extending or deleting resources. |
| User’s Guide | Contains detailed information on the LifeKeeper GUI, including the many tasks that can be performed within the LifeKeeper GUI. Also includes a Technical Notes section along with many more Advanced Tasks. |
| DataKeeper | Contains planning and installation instructions as well as administration, configuration and user information for SIOS DataKeeper for Linux. |
| Troubleshooting | Describes known issues and restrictions and suggests solutions to problems that may be encountered during installation, configuration and/or use of SIOS LifeKeeper for Linux. |
| Recovery Kits | Contains planning and installation instructions as well as administration, configuration and user information for the Optional Recovery Kits that allow LifeKeeper to manage and control specific applications. |
| Error Code Search | Provides a listing of all messages that may be encountered while using LifeKeeper for Linux and, where appropriate, provides additional explanation of the cause of the errors and necessary action to resolve the error condition. This full listing may be searched for any error code received. |
Training
LifeKeeper training is available through SIOS Technology Corp. or through your reseller. Contact your sales representative for more information.
Technical Support
As a SIOS Technology Corp. customer with a valid Support contract, you are entitled to access the SIOS Technology Corp. Support Self-Service Portal.
The SIOS Technology Corp. Support Self-Service Portal offers you the following capabilities:
- Search our Solution Knowledge Base to find solutions to problems and answers to questions
- Always on 24/7 service with the SIOS Technology Corp. Support team to:
- Log a Case to report new incidents.
- View Cases to see all of your open and closed incidents.
- Review Top Solutions providing information on the most popular problem resolutions being viewed by our customers.
Contact SIOS Technology Corp. Support at support@us.sios.com to set up and activate your Self-Service Portal account.
Contacting Support during Business Hours:
Please call if you have a critical issue involving a down production system or application where your data cannot be accessed using the SIOS Technology products.
1-877-457-5113 (Toll Free)
1-803-808-4270 (International)
For any other issues or questions, please open a case by logging into the Self Service Portal or sending an email to support@us.sios.com.
For After Hours Support For Critical Issues:
Outside of business hours and on the weekends, emergency support with guaranteed two-hour response time 24 hours per day, 7 days per week, 365 days per year is included under Product Support. After hours Support is only available for critical issues involving a down production system or application where your data cannot be accessed using the SIOS Technology products. These issues are handled by contacting the numbers below. Please note that emails to support@us.sios.com are not monitored outside of business hours and on the weekends. Non-critical issues are handled during business hours.
1-877-457-5113 (Toll Free)
1-803-808-4270 (International)
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