(3 years from release date) |
(3 years from Full (Standard) Support End Date) |
(4 years from Maintenance Support End Date) |
||
|---|---|---|---|---|
| v10.0 | |
|
- The product lifecycle is defined for major versions (X.0) and minor versions (X.Y).
- The lifecycle of maintenance versions (X.Y.z) follows that of the major or minor version. (e.g., the lifecycle of v10.0.1 follows v10.0; the lifecycle of v10.1.1 follows v10.1.)
Based on the support agreement you have purchased, we provide technical support for various inquiries, including confirming product specifications and procedures, and troubleshooting. The content of this technical support varies depending on the lifecycle phase of the product you are using.
Full (Standard) Support Period
Includes troubleshooting for new issues (those without existing information or knowledge).
Product defects will generally be addressed by providing an updated version that includes the fix. In exceptional cases, SIOS may, at its discretion, provide a partial program fix.
Maintenance Support or Extended Support Period
The scope of the technical support will be based on existing information and knowledge.
Post your comment on this topic.