Installation – Access is Denied

Symptom

During upgrade or re-installation, LifeKeeper for Windows generates “Access is denied” error message.

Solution

The LifeKeeper for Windows services have not all stopped. This can occur if Setup was unable to stop the LifeKeeper for Windows services. Open a command window and enter $LKROOT\bin\lkstop to stop all the LifeKeeper for Windows services, then wait until you see “LIFEKEEPER NOW STOPPED” before running Setup.