Access Denied: Unknown User Name or Bad Password
If a LifeKeeper for Windows client tries to communicate with a server that is in the process of shutting down, the server may abort the validation process by refusing to allow the client to log on. In that case, the client will display a message stating “Access Denied: unknown user name or bad password. Only members of the LifeKeeper for Windows-authorized security groups can use LifeKeeper for Windows. Would you like to re-enter the authentication data?”
Click Yes to input new credentials, and then click either Cancel or re-enter the credentials and click OK.