Antivirus software stops LifeKeeper from updating a LifeKeeper registry key.
Antivirus software also quarantines LifeKeeper and DataKeeper executables causing LifeKeeper and DataKeeper not to run properly.
List of things to exclude in the antivirus software for LifeKeeper and DataKeeper:
- Add an exclusion for C:\LK (the default folder where LifeKeeper is installed) and its subfolders to the security whitelist of the antivirus software. Consult the vendor’s documentation on specifics.
- The bitmap file location (by default on the c: drive but it may be relocated – C:\Program Files (x86)\SIOS\DataKeeper\Bitmaps).
- The DK driver, ExtMirr.Sys in the C:\Windows\system32\drivers directory should be in the AV exclusion list.
These locations include all of the executables and sometimes the antivirus software can quarantine them, thus rendering LifeKeeper or DataKeeper inoperable.
Refer to Registry Entries for the list of registry keys that LifeKeeper and DataKeeper use.
The UpperFilters registry key is located at: