Unknown User Name or Bad Password

Access Denied: Unknown User Name or Bad Password

Symptom

If a SIOS Protection Suite client tries to communicate with a server that is in the process of shutting down, the server may abort the validation process by refusing to allow the client to log on. In that case, the client will display a message stating “Access Denied: unknown user name or bad password. Only members of the SIOS Protection Suite-authorized security groups can use SIOS Protection Suite. Would you like to re-enter the authentication data?”

Solution

Click Yes to input new credentials, and then click either Cancel or re-enter the credentials and click OK.

*Note: If you click No initially, the LifeKeeper GUI will disconnect from that server and will not reconnect automatically.