Troubleshooting

The topics in this section contain important information about known issues and restrictions offering possible workarounds and/or solutions.
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Antivirus Software Exclusion List

Deploying OpenJDK on LifeKeeper

Error When Attempting to Run SIOS Protection Suite Command From Command Prompt

GUI Error Messages

GUI Network Related – Initial Connection to Server Failed

GUI Network Related – Long Connection Delays on Windows Platforms

GUI Network Related – NoRouteToHostException Message Generated During Connection Attempt

GUI Network Related – Unknown Host Exception Message Generated During Connection Attempt

GUI Server Troubleshooting

LifeKeeper GUI Application Fails to Launch with No Errors

LifeKeeper GUI Issues with Java 1.8.x

Health Check Timeouts

Incomplete Resource Creation

Installation – Access is Denied

IP Resource Create Issue

Java Mixed Signed and Unsigned Code Warning

LANMAN Name May Be Seen Twice in Browse List

Licensing – Licensed Recovery Kit Resource Fails to Come In Service

Licensing – License Key Not Found

New Evaluation License Key Error

Recovering From a SIOS Protection Suite Server Failure in a 1 × 1 Configuration

Recovering Out-of-Service Hierarchies

Remove DataKeeper Storage from LifeKeeper

Remove Hangs During Recovery Kit Uninstall

Replicated Volume Switchover Failure

Resource Tag Name Restrictions

Restore and Health Check Account Failures

SQL 2008

SQL Server Reporting Services

Two-Server Cluster Issue

Unknown User Name or Bad Password

Win2008 – IIS Resource Hierarchy Creation Error