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Server Login Accounts and Passwords Must Be Same on Each Server in the Cluster

SIOS Protection Suite for Windows Technical Documentation » DataKeeper » DataKeeper Troubleshooting » Known Issues and Workarounds » Server Login Accounts and Passwords Must Be Same on Each Server in the Cluster

The DataKeeper GUI cannot connect to the target server in a cluster if server Login Accounts and Passwords are different on each server. Error Message An Error Code 1326 will appear in the Application log (Note: The Error Code may also be a 2 with Event ID…

Maintaining SQL Server Login and Passwords

Application Recovery Kits » SIOS Protection Suite Microsoft SQL Server Recovery Kit Introduction » SQL Server Hierarchy Administration » Maintaining SQL Server Login and Passwords

During the creation of a SIOS Protection Suite SQL resource, the user must enter a SQL administrative username and password for that instance of Microsoft SQLServer. Should the password of this username change at some point in the future, the SQL resource must be…

Two-Server Cluster Issue

SIOS Protection Suite for Windows Technical Documentation » Troubleshooting » Two-Server Cluster Issue

Symptom In a two-server cluster, when the primary server fails or is shut down which causes the hierarchies to fail over to the backup server, and the backup server also fails or is shut down before the hierarchies are entirely failed over to the backup server, the…

AWS Ephemeral Storage must be Initialized

SIOS Protection Suite for Windows Technical Documentation » DataKeeper » DataKeeper Troubleshooting » Known Issues and Workarounds » Windows Server 2016 Specific Issues » AWS Ephemeral Storage must be Initialized

If SIOS AMIs are not being deployed on an AWS server, these disk initialization steps must be considered. This was introduced with Windows 2016 and continues in later releases. AWS ephemeral storage (Instance Store) must be initialized every time a node starts up…

Server Properties

SIOS Protection Suite for Windows Technical Documentation » Administration » Administrator GUI Tasks » Set Server Shutdown Strategy » Server Properties

The Server Properties dialog is available from the Edit Menu or from a server popup menu. This dialog displays the properties for a particular server. When accessed from the Edit menu, you can select the server. The Server Properties dialog updates itself when the…

WSFC 2016 File Shares Cannot be Created for File Server Role Using Server Manager or Failover Cluster Manager

SIOS Protection Suite for Windows Technical Documentation » DataKeeper » DataKeeper Troubleshooting » Known Issues and Workarounds » Windows Server 2016 Specific Issues » WSFC 2016 File Shares Cannot be Created for File Server Role Using Server Manager or Failover Cluster Manager

Description Once a cluster File Server role is created, neither Server Manager nor Failover Cluster Manager can be used to initially create the share. Suggested Action Microsoft Article 2804526 provides a high level overview of several WSFC Server 2016 issues…

Planning Server Communication

SIOS Protection Suite Installation Guide » Planning Your SIOS Protection Suite Environment » Planning Server Communication

Determine and document server communication in a configuration map similar to the one below, using the following guidelines: Cluster requirements – To avoid a single point of failure, SIOS Protection Suite requires at least two communication paths (also called…

Verifying Server Specifications

SIOS Protection Suite Installation Guide » Planning Your SIOS Protection Suite Environment » Verifying Server Specifications

Ensure that you have the correct version and/or capacity of the following components for each SIOS Protection Suite server: Windows 2008 R2, 2012, 2012 R2 and 2016 Operating System (64-bit only). Note: All servers within a cluster should be running the same…

Editing Server Properties

SIOS Protection Suite for Windows Technical Documentation » Administration » Administrator GUI Tasks » Editing Server Properties

To edit the properties of a server, begin just as you would for viewing server properties. If you are logged in to that server with the appropriate permissions, the following items will be editable. • Shutdown Strategy • Automatic Failover…

Primary Server Shutdown

SIOS Protection Suite for Windows Technical Documentation » DataKeeper » DataKeeper Administration » Primary Server Shutdown

On a graceful shutdown of the source server, all pending writes to the target are completed. This ensures that all data is present on the target system. On an unexpected source server failure, the Intent Log feature eliminates the need to do a full resync after the…

Secondary Server Failures

SIOS Protection Suite for Windows Technical Documentation » DataKeeper » DataKeeper Administration » Secondary Server Failures

In the event there is a failure affecting the secondary (target) system, the affected mirror is marked Paused. It is necessary to correct the condition that caused the secondary to fail and then resync the volumes. There are no write attempts made to the target after…

Viewing Server Properties

SIOS Protection Suite for Windows Technical Documentation » User Guide » Common Tasks » Viewing Server Properties

To view server properties: If the Properties Panel is enabled, simply select the server in the Status Table and the properties will be displayed in the Properties Panel. If the Properties Panel is disabled, select the server and then select Properties in the…

SQL Server Services

Application Recovery Kits » SIOS Protection Suite Microsoft SQL Server Recovery Kit Introduction » SQL Server Services

The SIOS Protection Suite Microsoft SQL Server Recovery Kit will monitor and protect the following services: SQL2008(R2), 2012, 2014, 2016, 2017 or 2019: Core Services Optional Services SQL Server (MSSQLSERVER) SQL Server Agent…

SQL Server Installation

Application Recovery Kits » SIOS Protection Suite Microsoft SQL Server Recovery Kit Introduction » SQL Server Installation

Proper operation of the SIOS Protection Suite Microsoft SQL Server Recovery Kit depends upon correct setup of the hardware and software. Before continuing, please preview the Hierarchy Administration section of this guide. This section provides general guidelines,…

GUI Server Troubleshooting

SIOS Protection Suite for Windows Technical Documentation » Troubleshooting » GUI Server Troubleshooting

Symptom The LifeKeeper GUI uses Ports 81 and 82 on each server for its administration web server and Java remote object registry. If another application is using the same ports, the LifeKeeper GUI will not function properly. Solution These values may be changed by…

Server Context Toolbar

SIOS Protection Suite for Windows Technical Documentation » User Guide » LifeKeeper GUI » Toolbars » Server Context Toolbar

The server context toolbar is displayed in the properties panel when you select a server in the status table. The actions are invoked for the server that you select. Disconnect. Disconnect from a cluster. Refresh. Refresh GUI.…

Server Context Menu

SIOS Protection Suite for Windows Technical Documentation » User Guide » LifeKeeper GUI » Menus » Server Context Menu

The server context menu appears when you right-click on a server in the status table. The actions are always invoked on the server that you select. View Logs. View SIOS Protection Suite log messages. Create Resource Hierarchy. Create a resource hierarchy. Create…

Server Not Responding

Application Recovery Kits » SIOS Protection Suite Oracle Recovery Kit Introduction » Oracle Troubleshooting Tips » Server Not Responding

TCP/IP Client Cannot Access Server (Server Not Responding) After a Successful Switchover by LifeKeeper Insight The client system has old information in its IP-to-Physical address translation table used by address resolution protocol (arp). Suggestion The IP address…

PostgreSQL Server Installation

Application Recovery Kits » SIOS Protection Suite PostgreSQL Server Recovery Kit Introduction » PostgreSQL Server Installation

Proper operation of the SIOS Protection Suite PostgreSQL Server Recovery Kit depends upon correct setup of the hardware and software. Before continuing, please preview the Hierarchy Administration section of this guide. This section provides general guidelines,…

Server Configuration Considerations

Application Recovery Kits » SIOS Protection Suite PostgreSQL Server Recovery Kit Introduction » Server Configuration Considerations

PostgreSQL Server Configuration Considerations Before you install and configure your PostgreSQL database clusters, it is important to understand how to configure them. It is also important to understand the concepts of Active/Standby and Active/Active configurations,…

Running the GUI Application on a SIOS Protection Suite Server

SIOS Protection Suite for Windows Technical Documentation » User Guide » LifeKeeper GUI » Running the GUI Application on a SIOS Protection Suite Server

You can also run the LifeKeeper GUI as an application on a SIOS Protection Suite server. By doing so, you are, in effect, running the GUI client and server on the same system. Only users with administrator privileges on the SIOS Protection Suite server are allowed to…

Viewing The Status Of A Server

SIOS Protection Suite for Windows Technical Documentation » User Guide » Common Tasks » Viewing The Status Of A Server

The state of a server can be determined by looking at the graphic representation of the server in the table’s header as shown below. Server State Visual State What it Means ALIVE Client has valid connection to the…

LifeKeeper GUI Server and Client Components

SIOS Protection Suite for Windows Technical Documentation » User Guide » LifeKeeper GUI » LifeKeeper GUI Server and Client Components

The LifeKeeper GUI server is initialized on each SIOS Protection Suite server at system startup. It communicates with LifeKeeper GUI clients using Hypertext Transfer Protocol (HTTP) and Remote Method Invocation (RMI). You can connect to the LifeKeeper GUI server with…

Install and Configure SMTP Virtual Server

Application Recovery Kits » SIOS Protection Suite Microsoft Internet Information Services Recovery Kit Introduction » Installation » Install and Configure SMTP Virtual Server

Follow the steps below to create an SMTP Virtual Server. You need to add a new virtual server on each system and configure the pair to be identical. Use the LifeKeeper GUI to bring the switchable IP address and protected volume, if any, in-service on the primary…

Windows Server 2012 MMC Snap-in Crash

SIOS Protection Suite for Windows Technical Documentation » DataKeeper » DataKeeper Troubleshooting » Known Issues and Workarounds » Windows Server 2012 Specific Issues » Windows Server 2012 MMC Snap-in Crash

Description When using the DataKeeper user interface (MMC Snap-in) on Windows Server 2012, the mmc.exe process may crash unexpectedly due to an internal .Net or Windows Presentation Foundation (WPF) issue. The error may show up on the screen and/or the event…

Directory for Bitmap Must Be Created Prior to Relocation

SIOS Protection Suite for Windows Technical Documentation » DataKeeper » DataKeeper Troubleshooting » Restrictions » Directory for Bitmap Must Be Created Prior to Relocation

Description If you choose to relocate the bitmap file from the default location (%EXTMIRRBASE%\Bitmaps), you must first create the new directory before changing the location in the registry and rebooting the system.

Server Properties – General

SIOS Protection Suite for Windows Technical Documentation » Administration » Administrator GUI Tasks » Set Server Shutdown Strategy » Server Properties – General

Set Server Shutdown Strategy

SIOS Protection Suite for Windows Technical Documentation » Administration » Administrator GUI Tasks » Set Server Shutdown Strategy

The Shutdown Strategy is a configuration option that governs whether or not resources are switched over to a backup server when a server is shut down. The options are: Do Not Switch Over Resources (default) SIOS Protection Suite will not switch over…

Server Properties – CommPath

SIOS Protection Suite for Windows Technical Documentation » User Guide » Advanced Topics » Communication Status Information » Server Properties – CommPath

Edit Menu – Server

SIOS Protection Suite for Windows Technical Documentation » User Guide » LifeKeeper GUI » Menus » Edit Menu – Server

This submenu of the main menu bar is the same as the default server context menu except that you must select a server when you invoke actions from this menu. The Edit > Server menu cannot be customized. View Logs. View SIOS Protection Suite log messages. Create…

Viewing Server Log Files

SIOS Protection Suite for Windows Technical Documentation » User Guide » Common Tasks » Viewing Server Log Files

To view server log files: Select a server and then select View Logs from the Server Context Menu or Server Context Toolbar. This will bring up the Log Viewer Dialog. When you are finished, click OK to close the dialog.

SQL Server Configuration Considerations

Application Recovery Kits » SIOS Protection Suite Microsoft SQL Server Recovery Kit Introduction » SQL Server Configuration Considerations

Before you install and configure your clusters, it is important to understand the concepts of Active/Standby configuration, and how multiple instances can be set up in a SQL configuration. SQL Configuration A configuration is Active/Standby when there is only one…

Connecting to a Server

SIOS Protection Suite for Windows Technical Documentation » DataKeeper » DataKeeper User Guide » Setting Up SIOS DataKeeper » Connecting to a Server

Use this dialog to connect to the server of your choice. You may enter the IP address, system NetBIOS name or the full system domain name for the server. Click Connect to select it.

Disconnecting from a Server

SIOS Protection Suite for Windows Technical Documentation » DataKeeper » DataKeeper User Guide » Setting Up SIOS DataKeeper » Disconnecting from a Server

Use this dialog to disconnect from a server. You may use this option if you no longer wish to view the server in the Administration Window. From the list of servers, select the server(s) that you wish to disconnect from and click Disconnect.

SQL Server Hierarchy Administration

Application Recovery Kits » SIOS Protection Suite Microsoft SQL Server Recovery Kit Introduction » SQL Server Hierarchy Administration

Follow these guidelines when administering your SQL Server. __________________________________________________________________________________________________________________________________________________ Access Via Protected Communication Paths User Resource Name…

PostgreSQL Server Hierarchy Administration

Application Recovery Kits » SIOS Protection Suite PostgreSQL Server Recovery Kit Introduction » PostgreSQL Server Hierarchy Administration

Follow these guidelines when administering your PostgreSQL Server. Access Via Protected Communication Paths Reserve Volumes For Exclusive PostgreSQL Use Start and Stop PostgreSQL Server Only Through SIOS Protection Suite Creating and Protecting Additional…

Understand Manual Switchover Limitations in SQL Server Environment

Application Recovery Kits » SIOS Protection Suite Microsoft SQL Server Recovery Kit Introduction » SQL Server Hierarchy Administration » Understand Manual Switchover Limitations in SQL Server Environment

Any manual action requires that all users be logged off of the SQL Server resources. Local processes that have read-only access to volumes do not prevent removal of a resource from service but may cause a restore to fail when you try to switch back. Examples might be…

Remove DataKeeper Storage from a Windows Server Failover Cluster Role

SIOS Protection Suite for Windows Technical Documentation » DataKeeper » FAQs » Remove DataKeeper Storage from a Windows Server Failover Cluster Role

To remove an existing DataKeeper Resource/Mirror from Windows Server Failover Clustering: Without impacting the existing role in WSFC, i.e. File Shares, SAP, Oracle, SQL Without having to run various emcmd commands, e.g. deletelocalmirroronly,…

SQL Server Reporting Services (MSSQLSERVER)

SIOS Protection Suite for Windows Technical Documentation » Troubleshooting » SQL Server Reporting Services (MSSQLSERVER)

Symptom When protecting SQL Server 2008 R2 services, the “SQL Server Reporting Services (MSSQLSERVER)” may be selected as an optional protected service. However, if the time required to start this service exceeds the default Windows service timeout, you…

Managing a SQL Server Configuration

Application Recovery Kits » SIOS Protection Suite Microsoft SQL Server Recovery Kit Introduction » SQL Server Configuration Considerations » Managing a SQL Server Configuration

To administer a protected SQL Server resource from the LifeKeeper GUI, right-click on the SQL Server resource (on the right-hand side of the LifeKeeper GUI) and select properties, then select the SQL Server Configuration tab. Use the SQL Server Configuration page to…

Windows Server 2012 Specific Issues

SIOS Protection Suite for Windows Technical Documentation » DataKeeper » DataKeeper Troubleshooting » Known Issues and Workarounds » Windows Server 2012 Specific Issues

For issues related to Windows Server 2012, see the following topics: __________________________________________________________________________________________________________________ Windows Server 2012 MMC Snap-in Crash Windows Server 2012 iSCSI Target Role Does…

Windows Server 2016 Specific Issues

SIOS Protection Suite for Windows Technical Documentation » DataKeeper » DataKeeper Troubleshooting » Known Issues and Workarounds » Windows Server 2016 Specific Issues

For issues related to Windows Server 2016, see the following topic: ____________________________________________________________________________________________________________________ AWS Ephemeral Storage must be Initialized Occasional Job Creation…

Adding Microsoft SQL Server Volumes

Application Recovery Kits » SIOS Protection Suite Microsoft SQL Server Recovery Kit Introduction » SQL Server Hierarchy Administration » Adding Microsoft SQL Server Volumes

As your environment grows, you may need to add new Microsoft SQL Server databases on new shared or replicated volumes. You should perform the following tasks to add the new volumes to the SIOS Protection Suite hierarchy before administering the new databases within…

Pausing Microsoft SQL Server (MSSQLServer)

Application Recovery Kits » SIOS Protection Suite Microsoft SQL Server Recovery Kit Introduction » SQL Server Hierarchy Administration » Pausing Microsoft SQL Server (MSSQLServer)

It is possible for the SQL Administrator to manually put Microsoft SQL Server into a PAUSED state whereby existing connections to the Microsoft SQL Server can continue processing, but no new connections are allowed. In this case, SIOS Protection Suite detects that the…

Installing and Configuring SQL Server with SIOS Protection Suite

Application Recovery Kits » SIOS Protection Suite Microsoft SQL Server Recovery Kit Introduction » SQL Server Installation » Installing and Configuring SQL Server with SIOS Protection Suite

Proper operation of the SIOS Protection Suite Microsoft SQL Server Recovery Kit depends upon correct setup of the hardware and software. This section provides general guidelines, configuration details and troubleshooting hints to help you administer Microsoft SQL…

Mirror Creation and Cluster Configuration

SIOS Protection Suite for Windows Technical Documentation » DataKeeper » DataKeeper User Guide » Using Microsoft iSCSI Target With DataKeeper on Windows 2012 » Mirror Creation and Cluster Configuration

Create your DataKeeper volumes and your cluster. See Creating a DataKeeper Volume Resource in WSFC for reference. *IMPORTANT: The iSCSI Target Role only supports DataKeeper Volumes that are mirrors of Simple Volumes placed on Basic Disks. If any of your mirrors are…

Windows Server 2012 NIC Teaming Issue

SIOS Protection Suite for Windows Technical Documentation » DataKeeper » DataKeeper Troubleshooting » Known Issues and Workarounds » Windows Server 2012 Specific Issues » Windows Server 2012 NIC Teaming Issue

If you use the NIC Teaming feature of Windows Server 2012, Windows 2012 will report only one adapter MAC address for the license. If you have many underlying adapters, the MAC address will arbitrarily change and Windows may pick one of the adapters that may no longer…

LifeKeeper Single Server Protection for Windows

LifeKeeper Single Server Protection for Windows

Introduction LifeKeeper Single Server Protection (SSP) allows for application monitoring in a single node configuration (i.e., no cluster requirements or restraints). Single node environments may be physical or virtual (vSphere, KVM, Amazon EC2). LifeKeeper SSP is…

Configuring SQL Server to Connect Using the Switchable IP Address

Application Recovery Kits » SIOS Protection Suite Microsoft SQL Server Recovery Kit Introduction » SQL Server Hierarchy Administration » Configuring SQL Server to Connect Using the Switchable IP Address

By default, TCP/IP sockets are set as the default network protocol when SQL is installed. If this setting is modified at any time, use the SQL Server Configuration Manager tool to re-enable the TCP/IP network setting.

Start and Stop PostgreSQL Server Only Through SIOS Protection Suite

Application Recovery Kits » SIOS Protection Suite PostgreSQL Server Recovery Kit Introduction » PostgreSQL Server Hierarchy Administration » Start and Stop PostgreSQL Server Only Through SIOS Protection Suite

Although most of the administrative tasks for the PostgreSQL Server are done through the PostgreSQL tools, starting and stopping of the PostgreSQL Server should not be one of them: Consistent state – When SIOS Protection Suite stops and starts the PostgreSQL…

Start and Stop SQL Server Only Through SIOS Protection Suite

Application Recovery Kits » SIOS Protection Suite Microsoft SQL Server Recovery Kit Introduction » SQL Server Hierarchy Administration » Start and Stop SQL Server Only Through SIOS Protection Suite

Although much of your administration of the Microsoft SQL Server is done through the Microsoft SQL Enterprise Manager, you derive two distinct benefits from bringing the Microsoft SQL Server in service and out of service using the SIOS Protection Suite administration…

PostgreSQL Administrative Login

Application Recovery Kits » SIOS Protection Suite PostgreSQL Server Recovery Kit Introduction » PostgreSQL Server Hierarchy Administration » PostgreSQL Administrative Login

During the creation of a SIOS Protection Suite PostgreSQL resource the user must enter a PostgreSQL administrative username for that database cluster. This administrative username is used for client connections through the psql utility. The username: Must have the…

LANMAN Name May Be Seen Twice in Browse List

SIOS Protection Suite for Windows Technical Documentation » Troubleshooting » LANMAN Name May Be Seen Twice in Browse List

Symptom After creating a LANMAN resource, the LANMAN name may be seen twice in the browse list. Solution One of these entries is an unusable Workstation record. Please disregard this entry and use the other LANMAN Server name.

LifeKeeper Single Server Protection for Windows Release Notes

LifeKeeper Single Server Protection for Windows » LifeKeeper Single Server Protection for Windows Release Notes

Version 8.7.2 Important!! Read This Document Before Attempting To Install Or Use This Product! This document contains last minute information that must be considered before, during and after installation. Introduction This release notes document is written…

LifeKeeper Single Server Protection for Windows Installation Guide

LifeKeeper Single Server Protection for Windows » LifeKeeper Single Server Protection for Windows Installation Guide

About LifeKeeper Single Server Protection for Windows LifeKeeper Single Server Protection (SSP) allows for application monitoring in a single node configuration (i.e., no cluster requirements or restraints). Single node environments may be physical or virtual…

LifeKeeper Single Server Protection for Windows Technical Documentation

LifeKeeper Single Server Protection for Windows Technical Documentation

About LifeKeeper Single Server Protection for Windows LifeKeeper Single Server Protection (SSP) allows for application monitoring in a single node configuration (i.e., no cluster requirements or restraints). Single node environments may be physical or virtual…

LifeKeeper Single Server Protection Heartbeat with VMware HA

LifeKeeper Single Server Protection for Windows Technical Documentation » Administration » LifeKeeper Single Server Protection Heartbeat with VMware HA

The LifeKeeper Single Server Protection heartbeat is the signal sent to VMware HA (every 10 seconds if running in a VMware guest OS and if HA is enabled) indicating that the protected applications are OK. If an application fails, LifeKeeper Single Server Protection…

Maintaining a LifeKeeper Single Server Protection Protected System

LifeKeeper Single Server Protection for Windows Technical Documentation » Administration » Maintaining a LifeKeeper Single Server Protection Protected System

When performing system or application maintenance on a LifeKeeper Single Server Protection-protected server, you should either stop LifeKeeper Single Server Protection monitoring or place the protected resources into maintenance mode. This will stop LifeKeeper Single…

SIOS Protection Suite PostgreSQL Server Recovery Kit Introduction

Application Recovery Kits » SIOS Protection Suite PostgreSQL Server Recovery Kit Introduction

The SIOS Protection Suite PostgreSQL Server Recovery Kit software lets you tie the data integrity of PostgreSQL-based databases to the increased availability provided by SIOS Protection Suite for Windows. The LifeKeeper GUI allows you to easily create a PostgreSQL…

Cluster Connect Dialog

Cluster Connect Dialog

Server Name. The name of the server to which you want to connect. Login. The login name of a user with LifeKeeper authorization on the server to which you want to connect. Password. The password that authorizes the specified login on the server to which you want…

Recovering From a SIOS Protection Suite Server Failure in a 1 × 1 Configuration

SIOS Protection Suite for Windows Technical Documentation » Troubleshooting » Recovering From a SIOS Protection Suite Server Failure in a 1 × 1 Configuration

If a server in your SIOS Protection Suite cluster experiences a failure that causes re-installation of the operating system (and thus SIOS Protection Suite), you will have to re-extend the resource hierarchies from each server in the cluster. If a server in the cluster…

SIOS Protection Suite Microsoft SQL Server Recovery Kit Introduction

Application Recovery Kits » SIOS Protection Suite Microsoft SQL Server Recovery Kit Introduction

The SIOS Protection Suite Microsoft SQL Server Recovery Kit software lets you tie the data integrity of Microsoft SQL-based databases to the increased availability provided by SIOS Protection Suite for Windows. The LifeKeeper GUI allows you to easily create a SQL…

Determining what GPOs have been applied to a server

SIOS Protection Suite for Windows Technical Documentation » DataKeeper » FAQs » Determining what GPOs have been applied to a server

Problem: Group Policy Objects are sometimes deployed or redeployed after a server is rebooted impacting the way the LifeKeeper (GUI) or DataKeeper may or may not perform. Solution: There are two methods: From Start\Run enter rsop.msc The console will provide…

Windows Server 2012 Default Information Missing During Mirror Creation

SIOS Protection Suite for Windows Technical Documentation » DataKeeper » DataKeeper Troubleshooting » Known Issues and Workarounds » Windows Server 2012 Specific Issues » Windows Server 2012 Default Information Missing During Mirror Creation

Creating Mirrors with Multiple Targets The first issue is during mirror creation in a multi-target configuration. In the final step, the user is prompted for secondary relationship information. In previous OS versions, a default Source IP is provided on this…

Enabling VMware HA Integration with LifeKeeper Single Server Protection

LifeKeeper Single Server Protection for Windows Technical Documentation » Administration » Enabling VMware HA Integration with LifeKeeper Single Server Protection

By default LifeKeeper Single Server Protection integration with VMware HA is disabled when installed on a VMware VM. To enable integration requires the following steps: Installation of VMware tools in the LifeKeeper Single Server Protection VM. Edit…

Connecting ODBC Clients to Named Instances of SQL Server

Application Recovery Kits » SIOS Protection Suite Microsoft SQL Server Recovery Kit Introduction » Troubleshooting » Connecting ODBC Clients to Named Instances of SQL Server

Symptom: After creating an ODBC connection to your SIOS Protection Suite cluster via the protected IP address, the connection fails after switching the SQL resource to the backup server. Suggested Action: Take each instance out of service and bring it back into…

LifeKeeper GUI User Accounts

SIOS Protection Suite for Windows Technical Documentation » User Guide » LifeKeeper GUI » LifeKeeper GUI User Accounts

All LifeKeeper GUI users must belong to SIOS Protection Suite security groups. The SIOS Protection Suite administrator for a cluster can use local groups and user accounts on each server, or you can set up domain groups and users with local logon privileges. Logging…

Connecting To A Cluster

SIOS Protection Suite for Windows Technical Documentation » User Guide » Common Tasks » Connecting To A Cluster

From the File Menu or the Global Toolbar, select Connect. In the Server Name field of the Cluster Connect Dialog, enter the name of a server within the cluster to which you want to connect. Note: If using an IPv6 address, this address will need to be enclosed…

Disconnecting From a Cluster

SIOS Protection Suite for Windows Technical Documentation » User Guide » Common Tasks » Disconnecting From a Cluster

This task disconnects your client from all servers in a cluster. Select a server from which you want to disconnect and then select Disconnect from the Server Context Menu or Server Context Toolbar. A Confirmation dialog listing all servers in the cluster is…

Using an FTP Login Script

Application Recovery Kits » SIOS Protection Suite Microsoft Internet Information Services Recovery Kit Introduction » IIS Hierarchy Administration » Using an FTP Login Script

The Microsoft FTP command provides the ability to use scripted FTP logins. LifeKeeper will create an empty login script file for each protected FTP site and the file names will match the FTP site names. The empty scripts are not used by LifeKeeper until written with…

GUI Network Related – Initial Connection to Server Failed (Error 117)

SIOS Protection Suite for Windows Technical Documentation » Troubleshooting » GUI Network Related – Initial Connection to Server Failed (Error 117)

Symptom Initial Connection to server failed (Error 117). If you are attempting to connect to a server that has two or more network interface cards (NICs), it could indicate a Java RMI binding problem where the first NIC (the one that appears first in the output of…

Windows Server 2012 iSCSI Target Role Does Not Support Dynamic Disks

SIOS Protection Suite for Windows Technical Documentation » DataKeeper » DataKeeper Troubleshooting » Known Issues and Workarounds » Windows Server 2012 Specific Issues » Windows Server 2012 iSCSI Target Role Does Not Support Dynamic Disks

Description The iSCSI Target Role only supports DataKeeper Volumes that are mirrors of Simple Volumes placed on Basic Disks. If any of your mirrors are using volumes such as Striped or Spanned volumes on a Dynamic Disk on either the source or target system, then you…

DataKeeper Service Log On ID and Password Selection

SIOS Protection Suite for Windows Technical Documentation » DataKeeper » Introduction » DataKeeper Components » DataKeeper Service Log On ID and Password Selection

During a new DataKeeper installation setup, the user will be prompted for a DataKeeper Service Log On ID and Password. The DataKeeper Service uses authenticated connections to perform volume switchovers and make mirror role changes across multiple servers. The Log On…

DataKeeper Service Log On ID and Password Selection

SIOS Protection Suite for Windows Technical Documentation » DataKeeper » DataKeeper Configuration » DataKeeper Service Log On ID and Password Selection

During a new DataKeeper installation setup, the user will be prompted for a DataKeeper Service Log On ID and Password. The DataKeeper Service uses authenticated connections to perform volume switchovers and make mirror role changes across multiple servers. The Log On…

Install and Configure Microsoft IIS on All Servers

Application Recovery Kits » SIOS Protection Suite Microsoft Internet Information Services Recovery Kit Introduction » Installation » Install and Configure Microsoft IIS on All Servers

The next step is to configure Microsoft IIS on all the servers in your cluster. Install and Configure Microsoft IIS Web or FTP Site To create a Web site or FTP site pair, you need to add a new site on each server and configure the pair to be identical, or you can…

Hyper-V Host Cluster Error

SIOS Protection Suite for Windows Technical Documentation » DataKeeper » DataKeeper Troubleshooting » Known Issues and Workarounds » Hyper-V Host Cluster Error

Failover Cluster Error After Changing Virtual Machine Configuration While VM Is Clustered Description If Failover Cluster Manager is used to modify the VM configuration while the VM is clustered such as adding a Network Interface to the VM, “Refresh Virtual…

Taking Volume Resources In and Out Of Service

SIOS Protection Suite for Windows Technical Documentation » User Guide » Operator Tasks » Taking Volume Resources In and Out Of Service

Some background processes such as virus scanners and Windows Services will try to access a shared volume for write access. These processes may be required to run applications and cannot be arbitrarily turned off for long periods of time. In most cases, these…

Protecting FTP Sites with Non-Anonymous Login

Application Recovery Kits » SIOS Protection Suite Microsoft Internet Information Services Recovery Kit Introduction » IIS Hierarchy Administration » Protecting FTP Sites with Non-Anonymous Login

The default procedure used to monitor protected FTP sites is to connect to the site and use an anonymous login. This feature is performed by the LifeKeeper deep check process assigned to monitor each FTP site. If your site does not permit an anonymous login, the…

Deploying OpenJDK on LifeKeeper

SIOS Protection Suite for Windows Technical Documentation » Troubleshooting » Deploying OpenJDK on LifeKeeper

Download OpenJDK, the Windows x64 Installer, from https://openjdk.java.net/ Deploy the software on the Target node first In LifeKeeper, perform a switchover/In-Service Repeat the steps above on other Target(s) after the switchovers are completed *Note:…

System Event Log – Create Mirror Failed in the GUI

SIOS Protection Suite for Windows Technical Documentation » DataKeeper » DataKeeper Troubleshooting » Known Issues and Workarounds » System Event Log – Create Mirror Failed in the GUI

Error/Message Create Mirror Failed in the GUI. Description This can result if a vmms.exe program is holding on to volume and preventing SIOS DataKeeper from locking it.

Creating Cluster Nodes (Active System, Standby System)

Microsoft Azure Guide » Building a Virtual Environment in Azure » Creating Cluster Nodes (Active System, Standby System)

!Important Notes: ● Here we describe how to create two nodes (active and standby nodes) that make up a cluster. There are several parameters specific to each node, such as name and IP address. The other parts are common to the two nodes, including the creation…

Performing Actions on Replicated Volumes

SIOS Protection Suite for Windows Technical Documentation » User Guide » Data Replication » Performing Actions on Replicated Volumes

To perform actions on a replicated volume resource using the LifeKeeper GUI, right-click on the replicated volume resource and select the action you wish to perform from the context menu. If you have the Properties Panel enabled (View->Properties Panel), the resource…

DataKeeper Volume Not Available as Cluster Resource Type

SIOS Protection Suite for Windows Technical Documentation » DataKeeper » DataKeeper Troubleshooting » Known Issues and Workarounds » DataKeeper Volume Not Available as Cluster Resource Type

WSFC Server – The DataKeeper Volume is Not Available as a Cluster Resource Type After DataKeeper is Installed in a Microsoft WSFC Environment Error/Message The DataKeeper Volume is not available as a cluster resource type after DataKeeper is installed in a…

Windows Restore result shared storage in a locked and RAW state

SIOS Protection Suite for Windows Technical Documentation » DataKeeper » DataKeeper Troubleshooting » Known Issues and Workarounds » Windows Restore result shared storage in a locked and RAW state

Performing a Windows Restore of a LifeKeeper node results in shared storage being in a locked and RAW state. LifeKeeper cannot clear the locks because the drive(s) are locked outside of the control of LifeKeeper.

Bring In Service Failed

Application Recovery Kits » SIOS Protection Suite Oracle Recovery Kit Introduction » Oracle Troubleshooting Tips » Bring In Service Failed

Suggestion Check to see if any other Oracle resource is already in service on the system you are trying to bring in service and/or that shared volumes can be accessed from this system. If additional time is required for the Oracle service to reach the running state,…

Performing CHKDSK on a protected volume

SIOS Protection Suite for Windows Technical Documentation » User Guide » Maintenance Tasks » Performing CHKDSK on a protected volume

Disk volumes that are under LifeKeeper protection do not have automatic boot-time CHKDSK performed on them. Administrators should occasionally perform CHKDSK on their volumes manually. To do this, follow these instructions: Take all resources that depend on the…

Oracle TNSListener Service is Not Started or Stopped as it Should Be

Application Recovery Kits » SIOS Protection Suite Oracle Recovery Kit Introduction » Oracle Troubleshooting Tips » Oracle TNSListener Service is Not Started or Stopped as it Should Be

Suggestion Do the following: Check if at least one TCP/IP or LAN Manager resource is part of the Oracle hierarchy. Take hierarchy out of service and bring back in service to start OracleTNSListener.

Bringing A Resource In Service

SIOS Protection Suite for Windows Technical Documentation » User Guide » Operator Tasks » Bringing A Resource In Service

To bring a resource in service: Select a server-specific resource instance that you want to bring in service and then select In Service from the Resource Context Menu or Resource Context Toolbar. A dialog appears confirming the server and resource(s) that you…

Pause and Unlock

SIOS Protection Suite for Windows Technical Documentation » DataKeeper » DataKeeper User Guide » Working With Mirrors » Pause and Unlock

This command pauses the mirror and unlocks the volume on the target system. You may wish to unlock the target volume in order to make a backup of the volume. Warning: Any writes to the target volume while it is unlocked will be lost when the mirror is…

Continue and Lock

SIOS Protection Suite for Windows Technical Documentation » DataKeeper » DataKeeper User Guide » Working With Mirrors » Continue and Lock

This action locks the volume on the target system and then resumes the mirroring process. While the mirror is paused, writes on the source system are recorded in the SIOS DataKeeper Intent Log. When the Continue and Lock operation occurs, these changed blocks –…

Symptoms and Solutions

Application Recovery Kits » SIOS Protection Suite Microsoft Internet Information Services Recovery Kit Introduction » IIS Troubleshooting » Symptoms and Solutions

SYMPTOM Identical sites are created on both the primary and the secondary servers, but the sites are not displayed in the Site Name list in the Create Resource Wizard. SOLUTION Check that the same optional parameters are specified and their values are also the…

Documentation and Training

LifeKeeper Single Server Protection for Windows Technical Documentation » Documentation and Training

A complete reference providing instructions for installing, configuring, administering and troubleshooting SIOS LifeKeeper Single Server Protection for WIndows is available in the LifeKeeper Single Server Protection Documentation. The following sections cover every…

Building an HA Cluster with SIOS Protection Suite for Windows

Microsoft Azure Guide » Building an HA Cluster with SIOS Protection Suite for Windows

Install SPS (Active System, Standby System) Contact SIOS to purchase SPS for Windows or obtain the evaluation version of the software. Email: sales@us.sios.com US: +1.617.245.6955 or toll-free (US) 866.318.0108 International: +1.617.245.6955 Place the…

Performing Offline Maintenance On A Shared Disk

SIOS Protection Suite for Windows Technical Documentation » User Guide » Maintenance Tasks » Performing Offline Maintenance On A Shared Disk

When performing offline maintenance on a shared SCSI host adapter or a disk on a shared bus, you must stop LifeKeeper and power down all servers and shared disks. Perform these actions in the following order: Stop LifeKeeper. Use the Services tool to stop the…

Setup of iSCSI Initiator on Windows 2012

SIOS Protection Suite for Windows Technical Documentation » DataKeeper » DataKeeper User Guide » Using Microsoft iSCSI Target With DataKeeper on Windows 2012 » Setup of iSCSI Initiator on Windows 2012

Once the virtual disks/targets are created, each of the cluster servers must initiate a connection to them via Microsoft’s iSCSI Initiator. From “Administrator Tools” in “Server Manager”, start “iSCSI Initiator”. Select the “Targets” tab and…

Installing the Oracle Client

Microsoft Azure Guide » Oracle Specific Environment » Checking Connectivity (Client) » Installing the Oracle Client

Log in to sios20lkclient as SIOS20\lkadmin. Download the Oracle Client installation file (zip file) and save it to any location. https://www.oracle.com/database/technologies/oracle19c-windows-downloads.html Oracle Database 19c Client (19.3) for Microsoft…

Creating the SQL Hierarchy

Application Recovery Kits » SIOS Protection Suite Microsoft SQL Server Recovery Kit Introduction » SQL Server Installation » Creating the SQL Hierarchy

After you have completed the necessary setup tasks outlined in the SIOS Protection Suite for Windows Installation Guide, use the following steps to define the SQL Server hierarchy to protect your database(s). !Important: If you have an existing SQL database…

Creating the PostgreSQL Hierarchy

Application Recovery Kits » SIOS Protection Suite PostgreSQL Server Recovery Kit Introduction » Server Configuration Considerations » Creating the PostgreSQL Hierarchy

After you have completed the necessary setup tasks outlined in the SIOS Protection Suite for Windows Installation Guide, use the steps listed below to create the PostgreSQL Server hierarchy to protect your database cluster. Important If you have…

IIS Required Roles and Role Services and Features

Application Recovery Kits » SIOS Protection Suite Microsoft Internet Information Services Recovery Kit Introduction » IIS Configuration Definitions and Restrictions » IIS Required Roles and Role Services and Features

LifeKeeper interfaces to IIS require the following roles, role services and features to be installed on the server: Roles: Web Server (IIS) Role Services: IIS Management Console FTP Server (If protecting FTP Sites) FTP…

Extending a Traditional 2-Node Cluster to a Shared-Replicated Configuration

Extending a Traditional 2-Node Cluster to a Shared-Replicated Configuration

Add a Shared Node Using Windows Server 2008R2 or 2012 When using Windows Server 2008R2 or 2012, a 1×1 2-Node replicated cluster using DataKeeper Volumes can be extended to a 2×1 shared and replicated 3-Node cluster by using either of the following…