As a SIOS Technology Corp. customer with a valid Support contract, you are entitled to access the SIOS Technology Corp. Support Self-Service Portal.
The SIOS Technology Corp. Support Self-Service Portal offers you the following capabilities:
- Search our Solution Knowledge Base to find solutions to problems and answers to questions
- Always on 24/7 service with the SIOS Technology Corp. Support team to:
- Log a Case to report new incidents.
- View Cases to see all of your open and closed incidents.
- Review Top Solutions providing information on the most popular problem resolutions being viewed by our customers.
Contact SIOS Technology Corp. Support at support@us.sios.com to set up and activate your Self-Service Portal account.
Contacting Support during Business Hours:
Please call if you have a critical issue involving a down production system or application where your data cannot be accessed using the SIOS Technology products.
1-877-457-5113 (Toll Free)
1-803-808-4270 (International)
For any other issues or questions, please open a case by logging into the Self Service Portal or sending an email to support@us.sios.com.
For After Hours Support For Critical Issues:
Outside of business hours and on the weekends, emergency support with guaranteed two-hour response time 24 hours per day, 7 days per week, 365 days per year is included under Product Support. After hours Support is only available for critical issues involving a down production system or application where your data cannot be accessed using the SIOS Technology products. These issues are handled by contacting the numbers below. Please note that emails to support@us.sios.com are not monitored outside of business hours and on the weekends. Non-critical issues are handled during business hours.
1-877-457-5113 (Toll Free)
1-803-808-4270 (International)
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