Antivirus Software, Malware, etc. Exclusions for LifeKeeper and DataKeeper for Windows

Description

Antivirus software, Malware tools and other system security monitoring tools could interfere with the proper running of LifeKeeper and DataKeeper and stop LifeKeeper from updating a LifeKeeper registry key.

All of the following should be considered as some can also quarantine LifeKeeper and DataKeeper executables causing LifeKeeper and DataKeeper not to run properly.

• Malware tools

• Management tools

• Port scanning utilities

• Stateful Packet Inspection Tools

• Other system security monitoring tools

Suggested Action

List of things to exclude in the antivirus software for LifeKeeper and DataKeeper:

- For DataKeeper C:\Program Files (x86)\SIOS\DataKeeper\ directory (or the folder DataKeeper is installed in).

- Add an exclusion for C:\LK (the default folder where LifeKeeper is installed) and its subfolders to the security whitelist of the antivirus software. Consult the vendor’s documentation on specifics.

- The bitmap file location (by default on the c: drive but it may be relocated – C:\Program Files (x86)\SIOS\DataKeeper\Bitmaps).

- The DK driver, ExtMirr.Sys in the C:\Windows\system32\drivers directory should be in the AV exclusion list.

These locations include all of the executables and sometimes the antivirus software can quarantine them, thus rendering LifeKeeper or DataKeeper inoperable.

Refer to Registry Entries for the list of registry keys that LifeKeeper and DataKeeper use.

AND

The UpperFilters registry key is located at:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}