Antivirus Software, Malware, etc. Exclusions for DataKeeper for Windows

Description

Antivirus software, Malware tools and other system security monitoring tools could interfere with the proper running of DataKeeper and stop DataKeeper from updating a DataKeeper registry key.

All of the following should be considered as some can also quarantine DataKeeper executables causing DataKeeper not to run properly.

• Malware tools

• Management tools

• Port scanning utilities

• Stateful Packet Inspection Tools

• Other system security monitoring tools

Suggested Action

List of things to exclude in the antivirus software for DataKeeper:

- For DataKeeper C:\Program Files (x86)\SIOS\DataKeeper\ directory (or the folder DataKeeper is installed in).

- The bitmap file location (by default on the c: drive but it may be relocated – C:\Program Files (x86)\SIOS\DataKeeper\Bitmaps).

- The DK driver, ExtMirr.Sys in the C:\Windows\system32\drivers directory should be in the AV exclusion list.

These locations include all of the executables and sometimes the antivirus software can quarantine them, thus rendering DataKeeper inoperable.

Refer to Registry Entries for the list of registry keys that DataKeeper uses.

AND

The UpperFilters registry key is located at:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}