Antivirus software stops LifeKeeper from updating a LifeKeeper registry key.
Antivirus software also quarantines LifeKeeper and DataKeeper executables causing LifeKeeper and DataKeeper not to run properly.
List of things to exclude in the antivirus software for LifeKeeper and DataKeeper:
- For SPS C:\LK\* directory (or whatever folder LifeKeeper is installed in).
- For DataKeeper C:\Program Files (x86)\SIOS\DataKeeper\ directory (or whatever folder DataKeeper is installed in).
- The bitmap file location (by default on the c: drive but it may be relocated – C:\Program Files (x86)\SIOS\DataKeeper\Bitmaps).
These locations include all of the executables and sometimes the antivirus software can quarantine them, thus rendering LifeKeeper or DataKeeper inoperable.
Refer to Registry Entries for the list of registry keys that LifeKeeper and DataKeeper use.
The UpperFilters registry key is located at: