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Documentation and Training

Documentation

A complete reference providing instructions for installing, configuring, administering and troubleshooting SteelEye LifeKeeper for Linux.The following sections cover every aspect of SteelEye LifeKeeper for Linux:

Section Description
Introduction and Installation Provides useful information for planning and setting up your LifeKeeper environment, installing and licensing LifeKeeper and configuring the LifeKeeper graphical user interface (GUI). 
Configuration Contains detailed information and instructions for configuring the LifeKeeper software on each server in your cluster.
Administration Discusses server-level tasks such as editing server properties and creating resources and resource-level tasks such as editing, extending or deleting resources.
User's Guide Contains detailed information on the LifeKeeper GUI, including the many tasks that can be performed within the LifeKeeper GUI. Also includes a Technical Notes section along with many more Advanced Topics.
Troubleshooting Describes known issues and restrictions and suggests solutions to problems that may be encountered during installation, configuration and/or use of SteelEye LifeKeeper for Linux.
Recovery Kits Contains planning and installation instructions as well as administration, configuration and user information for the Optional Recovery Kits that allow LifeKeeper to manage and control specific applications.

Also Available -- SteelEye DataKeeper:

Training

LifeKeeper training is available through SIOS Technology Corp. or through your LifeKeeper provider.  Contact your sales representative for more information.

Technical Support

As a SIOS Technology Corp. customer with a valid Support contract, you are entitled to access the new SIOS Technology Corp. Support Self-Service Portal.

The SIOS Technology Corp. Support Self-Service Portal offers you the following capabilities:

  • Search our Solution Knowledge Base to find solutions to problems and answers to questions

  • Always on 24/7 service with the SIOS Technology Corp. Support team to:

  • Log a Case to report new incidents

  • View Cases to see all of your open and closed incidents

  • Review Top Solutions provides information on the most popular problem resolutions being viewed by our customers.

Contact SIOS Technology Corp. Support at support@us.sios.com to set up and activate your Self-Service Portal account. 

You can also contact SIOS Technology Corp. Support at:

1-877-457-5113 (Toll Free)

1-803-808-4270 (International)

Email: support@us.sios.com

© 2012 SIOS Technology Corp., the industry's leading provider of business continuity solutions, data replication for continuous data protection.